Terms and Conditions
Welcome to Working Cloud! By accessing or using our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before making any purchase. If you have any questions, feel free to contact us at our CONTACT US.
1. Introduction
These Terms and Conditions govern the use of our website and the purchase of products offered by Working Cloud. By proceeding with an order, you acknowledge and agree to these terms. Our products are crafted with care, and we aim to ensure your satisfaction while maintaining transparency and compliance with Malaysian laws.
2. Products
- Descriptions and Variations: We strive to provide accurate descriptions and images of our essential oil fragrance products. However, slight variations in scent, packaging, or appearance may occur due to the artisanal nature of our products.
- Usage Disclaimer: Our essential oils are intended for external use only. Always perform a patch test and follow usage instructions. Working Cloud is not liable for adverse reactions due to misuse or allergies.
3. Orders and Payments
- Order Confirmation: Once an order is placed, you will receive an email confirmation. Please ensure your details are accurate.
- Cancellations: Orders can be canceled within 1 hour of placement by contacting our support team.
- Refunds: Refunds are processed for defective or incorrect items within 7 days of receipt. Items must be unused and in original packaging.
- Payment Methods: We accept credit cards, bank transfers, e-wallets. Payments are processed securely to protect your information.
4. Shipping
- Timeframes: Orders are typically processed within 7 business days. Delivery times depend on your location. For Malaysia, expect delivery within 5-10 days]; international orders may take longer.
- Regions Served: We currently ship within Malaysia and selected international destinations.
- When shipping to countries such as Singapore, Vietnam, and Thailand, please be aware that any applicable import taxes (such as GST or VAT) will be the responsibility of the customer.
- Fees: Shipping fees vary based on weight, destination, and delivery method. Free shipping is available for orders exceeding RM150 within Malaysia.
5. Liability
Working Cloud is not responsible for improper use of our products. Customers must follow all usage instructions and safety guidelines provided. In no event shall we be liable for indirect, incidental, or consequential damages arising from the use of our products.
6. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the Malaysian courts.
By using our website and purchasing our products, you agree to these Terms and Conditions. Thank you for choosing Working Cloud for your essential oil needs!